Frequently Asked Questions
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Each of our condos are individually owned and decorated to enhance your stay.
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Reservations require down payment by a major US credit card. Once your reservation is processed, we will send a written confirmation (PDF) via email. Remaining balances are due on or before check-in and must be paid via Visa, Mastercard, American Express, Discover, cash, certified check, or traveler’s checks. No personal checks please. All rents are due in advance. There are no refunds for early departures.
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Guests are able make reservations on our website, by calling our office or by email.
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100% refund for cancellations more than 30 days before check-in date 50% refund for cancellations more than 14 days before check-in date Any reservations booked directly with our office will be subject to a $50.00 cancellation fee. There are no refunds for late arrivals or early departures.
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Check in begins at 4:00pm on your arrival date, as units become available. We make our best effort to ensure that your unit is ready by 4:00pm. However, there are some situations where additional cleaning or maintenance may be required, and units may not be ready until after 4:00pm. When necessary, we reserve the right to extend check-ins to allow extra time for cleaning or maintenance.
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Check out is 10:00am on departure date. When checking out please do not strip any of the bed linens. Place all used towels into the tubs or shower. Start the dishwasher if needed, remove any trash from the unit, lock the door and return keys to the office.
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There is a departure fee per reservation for the use of linens and to clean after your departure. Linens included: beach/pool towels, bath towels, hand towels, wash cloths, kitchen towels, and bed linens. These items are inventoried after each stay and missing items will result in a replacement charge.
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Pets are not allowed in our vacation rentals. Bona fide service animals are accepted.
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Our family-oriented vacation resorts have a minimum age of at least 25 years old to rent our vacation rentals.
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All of our properties have wireless internet included free of charge.
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We offer 1, 2 & 3-bedroom vacation rental units. Bedding variations and occupancy limits apply.
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Most of our vacation rental units have telephone service included with free local, Canadian, and domestic long distance included.
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Our vacation rental properties allow smoking only on your balcony. Pool & public areas are smoke free.
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There is one parking spot assigned for each unit. All vehicle parked on property are required to display a valid parking permit on their dash. The permit must be clearly visible with the unit and expiration date displayed. Failure to obtain a valid parking permit or parking in an unauthorized space may result in your vehicle being towed at the vehicle owners’ expense.
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Trash chutes are available on every floor and located near the elevators in most vacation rental buildings.
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None of our units offer washers and dryer in them. However, each property has coin operated washers and dryers on-site.
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We understand that even the best equipment, appliances, air conditioners, televisions, etc. occasionally malfunction. We cannot guarantee them to perform 100% of the time. We do guarantee to correct the problem as soon as possible. We have licensed contractors and maintenance personnel available to assist with any emergency repairs during your stay.
